naad88 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the naad88 platform, accessible at naad88.net, including visitors who browse the site without registering and registered players who hold an active naad88 account. By accessing naad88.net, creating a naad88 account, or using any naad88 service — including sports betting markets, live casino games, slot games, Aviator, and Fishing Disco — you acknowledge that you have read and understood this Policy and consent to the collection, processing, and use of your personal data as described herein.

naad88 is committed to handling personal data with transparency, integrity, and care. We collect only the information that is genuinely necessary to deliver safe, fair, and legally compliant gambling services to players in Bangladesh. We do not sell your personal data to third parties for advertising or marketing purposes unrelated to naad88 services.

1 Data We Collect

naad88 collects personal data from players through several channels: directly via the naad88 registration form and account management pages, indirectly through your use of the naad88 platform, and from third-party identity and payment verification partners. The categories of personal data we collect are set out in the table below.

Data We Do Not Collect

naad88 does not request or store full payment card numbers, CVV codes, or full bank login credentials. naad88 does not collect data relating to race, ethnicity, religion, political opinion, or health condition except where explicitly required by applicable law or responsible gaming obligations (for example, self-exclusion records). naad88 does not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has provided personal data to naad88, that data will be deleted immediately and the associated account permanently closed.

2 How We Use Your Data

naad88 processes your personal data only where a lawful basis exists for doing so. The primary lawful bases on which naad88 relies are: (a) contractual necessity — processing required to operate your naad88 account and deliver the services you have requested; (b) legal obligation — processing required to comply with applicable anti-money laundering, know-your-customer, and responsible gaming requirements; and (c) legitimate interests — processing necessary for fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.

Specific Purposes

• Account creation and management: To create and maintain your naad88 player account, process your registration, authenticate your identity, and manage your account settings and preferences.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your registered payment method. Financial data is shared with our payment processing partners solely for this purpose.
• Identity and age verification (KYC): To verify that you are aged 18 or above and that the identity you have provided is genuine, in compliance with naad88's responsible gaming and anti-fraud obligations. KYC verification may be conducted by naad88 directly or via an accredited third-party electronic verification provider.
• Customer support: To respond to your enquiries, support tickets, and complaints submitted to [email protected], and to maintain records of support interactions for quality assurance and dispute resolution.
• Responsible gaming monitoring: To detect patterns of play that may indicate problem gambling behaviour, to enforce deposit limits, session limits, and self-exclusion periods you have requested, and to contact you in accordance with naad88's responsible gaming obligations.
• Fraud prevention and security: To detect and prevent fraud, money laundering, duplicate accounts, and other prohibited activity on the naad88 platform. Device data and IP address information are used to identify suspicious patterns and protect the integrity of naad88's betting and gaming products.
• Platform analytics and improvement: To understand how players use the naad88 platform, identify technical issues, and improve the user experience, game selection, and performance of naad88.net. Analytics data is processed in aggregated and anonymised form where possible.
• Marketing and promotions: To send you information about naad88 promotions, deposit bonuses, free bets, and cricket or sports betting offers that may be relevant to you, where you have provided consent to receive marketing communications. You may opt out of naad88 marketing communications at any time via your account settings or by emailing [email protected].
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory bodies, and maintain records required under anti-money laundering and financial reporting obligations.

3 Data Sharing & Disclosure

naad88 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Categories of Third Parties

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card processors (Visa, Mastercard). Your financial data is shared with these providers solely to process deposit and withdrawal transactions on your behalf. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond facilitating the relevant transaction.
• Game providers: Third-party game studios and platform providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive limited technical data (such as a player identifier and session token) necessary to deliver the games you play. Game providers do not receive your full identity data, contact details, or financial data.
• Identity verification (KYC) providers: Accredited third-party electronic identity verification services that assist naad88 in confirming the age, identity, and address of registered players. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for their own purposes.
• Fraud prevention and security services: Specialist fraud detection, anti-money laundering screening, and IP intelligence providers that assist naad88 in identifying and preventing prohibited activity on the platform. Data shared with these providers is limited to technical identifiers, transaction metadata, and risk signals.
• Customer support tools: Third-party helpdesk and live chat software providers that power the naad88 support infrastructure. Communications data (support tickets, chat logs) may be stored on these providers' systems, which are subject to appropriate data processing agreements.
• Legal and regulatory authorities: naad88 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or lawful regulatory demand. naad88 will notify affected players of such disclosures where it is legally permitted to do so.

4 Cookies & Tracking Technologies

naad88 uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — to operate and improve the naad88 platform. This section explains what these technologies are, what types naad88 uses, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, language preference, or items in a basket — over the course of a session or for a longer period across multiple visits. Cookies do not contain executable code and cannot directly identify you by name; they typically store a unique identifier that is matched to a record in naad88's server-side database.

Types of Cookies Used by naad88

Managing Your Cookie Preferences

You may control the cookies placed on your device through your browser settings. Most modern browsers — including Chrome, Firefox, Edge, and Safari — allow you to view, block, and delete cookies via the browser's privacy settings menu. Please note that blocking strictly necessary cookies will prevent you from logging in to your naad88 account and using core platform features. Disabling analytics and functional cookies will not prevent you from using naad88, but may result in a less personalised experience. For detailed guidance on managing cookies in your specific browser, refer to the browser's official help documentation.

5 Data Retention

naad88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods set out below represent naad88's standard practice; specific circumstances may require shorter or longer retention in accordance with applicable law.

• Account data (identity, contact, financial): Retained for the duration of your active naad88 account relationship plus a minimum of 5 years following account closure. This retention period reflects anti-money laundering record-keeping obligations and the applicable limitation period for legal claims.
• Transaction and betting records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements. Betting and game-play records are retained for the same period for dispute resolution purposes.
• KYC and identity verification documents: Retained for the duration of your active account plus 5 years following account closure, or for such longer period as may be required by applicable law.
• Customer support communications: Retained for 3 years from the date of the last communication, to enable naad88 to reference prior support interactions in the event of a dispute or repeat query.
• Marketing preferences and consent records: Retained for the duration of your active naad88 account relationship plus 3 years following account closure, or until you withdraw consent, whichever is earlier.
• Device and technical data (logs): Retained for up to 13 months from the date of collection, after which they are deleted or irreversibly anonymised.
• Self-exclusion records: Retained indefinitely to ensure that a self-excluded player is not re-admitted to the naad88 platform without completing the applicable re-activation process, and to comply with responsible gaming obligations.

6 Data Security

naad88 implements a multi-layered technical and organisational security framework to protect the personal data of all registered players against unauthorised access, accidental loss, alteration, or disclosure. The following measures form the core of naad88's data security infrastructure:

• 256-bit SSL / TLS 1.3 encryption: All data transmitted between your browser or mobile device and the naad88 servers is encrypted using industry-standard 256-bit SSL encryption with TLS 1.3 protocol. This prevents interception of data in transit, including login credentials, payment details, and personal information.
• Encrypted data storage: Sensitive personal data stored in naad88's databases — including identity documents, payment account numbers, and KYC records — is encrypted at rest using AES-256 encryption. Encryption keys are stored separately from the encrypted data and are subject to strict access controls.
• Access controls: Access to naad88's player data systems is restricted on a strict need-to-know basis. Only authorised naad88 personnel with a legitimate operational need may access personal data. All internal access is logged, monitored, and subject to periodic access review.
• Two-factor authentication (2FA): naad88 offers two-factor authentication (OTP via mobile) for player accounts. Players are strongly encouraged to enable 2FA in their account security settings to add an additional layer of protection against unauthorised account access.
• Fraud detection systems: naad88 operates continuous automated fraud monitoring systems that analyse login patterns, transaction behaviour, and device characteristics to detect and block suspicious activity in real time. Alerts are reviewed by naad88's security team on a 24/7 basis.
• Security testing and audits: naad88's technical infrastructure undergoes regular independent security assessments, including penetration testing and vulnerability scanning, to identify and remediate security weaknesses before they can be exploited.

Your Responsibilities

While naad88 takes all reasonable measures to secure your personal data, the security of your naad88 account also depends on the steps you take to protect your own credentials. You should use a strong, unique password for your naad88 account, enable 2FA, avoid logging in on shared or public devices, and notify [email protected] immediately if you suspect your account has been compromised. naad88 cannot be held responsible for data breaches that result from your failure to take reasonable precautions with your own account credentials.

7 Your Privacy Rights

As a naad88 player, you have the following rights in relation to your personal data. naad88 is committed to honouring these rights promptly and transparently. All privacy rights requests should be submitted in writing to [email protected] with the subject line "Privacy Rights Request" and your naad88 account username. naad88 will respond within 30 calendar days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data that naad88 holds about you, including the categories of data held, the purposes for which it is processed, and the third parties with whom it has been shared. naad88 will provide this information in a clear, structured format.
• Right to Rectification: If any personal data held by naad88 about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your own details directly via your naad88 account profile; for changes to identity or KYC data, please contact [email protected].
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis exists), or where processing is unlawful. This right is subject to naad88's legal data retention obligations — some data cannot be deleted before the end of the applicable retention period.
• Right to Restrict Processing: In certain circumstances — for example, while you are contesting the accuracy of your data or objecting to naad88's processing — you have the right to request that naad88 restrict the processing of your personal data to storage only.
• Right to Data Portability: Where naad88 processes your personal data by automated means and on the basis of your consent or contractual necessity, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format (such as CSV or JSON).
• Right to Object: You have the right to object to naad88's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to naad88's right to demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where naad88 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Exercising Your Rights

To exercise any of the rights described above, or to raise a concern about how naad88 handles your personal data, please contact the naad88 Data Protection team at [email protected]. To protect your privacy and prevent fraudulent data requests, naad88 may require you to verify your identity before processing a rights request. Identity verification for rights requests may involve confirming your naad88 account username, registered mobile number, and one piece of identity documentation.

8 Policy Updates & Contact

naad88 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or naad88's own data processing practices. When material changes are made to this Policy, naad88 will notify registered players by email to the address associated with their naad88 account and will display a prominent notice on naad88.net for a minimum of 30 days following the update. The updated Policy will state the revised effective date at the top of the document.

We encourage all naad88 players to review this Privacy Policy periodically — and in any event whenever they receive a material-change notification — to remain informed about how their personal data is being handled. Continued use of the naad88 platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any revision to this Policy, you must discontinue use of the naad88 platform and contact [email protected] to request account closure.

Contact the naad88 Data Protection Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or naad88's data handling practices, please contact the naad88 Data Protection team using the details below. All communications must be in English. naad88 will acknowledge receipt of your enquiry within 2 business days and provide a substantive response within 30 calendar days.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Support hours: 24 hours a day, 7 days a week, 365 days a year, including Eid and all Bangladesh public holidays
• Response time for formal complaints: Within 5 business days for an initial acknowledgment; full response within 30 calendar days